隐私政策
Privacy Policy
Last updated: October 2026
IDPL respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal data when you visit www.idpl.uk, place an order, contact us, subscribe to marketing communications, or otherwise interact with our business.
1. Who We Are
IDPL is a UK-based e-commerce business offering premium food, drink and selected luxury products.
For questions about this Privacy Policy or how we use your personal information, please contact:
Email: hello@idpl.uk
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Order and transaction information
- Payment-related information processed through our payment providers
- Communications with us
- Marketing preferences
- Device, browser and website usage information
- IP address and cookie-related information
We do not normally store full payment card details ourselves. Payments are processed through Shopify and/or approved payment providers.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery
- Contact you about your order
- Provide customer service
- Manage returns, refunds and complaints
- Prevent fraud and maintain website security
- Improve our website, products and services
- Understand how customers use our website
- Send marketing communications where permitted
- Comply with legal, accounting and regulatory obligations
We only use personal data where we have a valid legal basis to do so.
4. Order Processing and Delivery
When you place an order, we use your personal information to process payment, prepare your order and arrange delivery.
Because IDPL may use its own delivery arrangements or selected delivery partners, relevant delivery information such as your name, address and telephone number may be shared with the person or service handling your delivery.
We only share the information necessary to complete the delivery.
5. Payments
Payments made through our website are processed using Shopify and/or third-party payment providers.
These providers may collect and process payment information directly in accordance with their own privacy policies.
IDPL does not normally have access to your full payment card number.
6. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about:
- New products
- Seasonal arrivals
- Special collections
- Events
- Offers
- IDPL news
You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us.
We respect your right to object to direct marketing at any time. ICO guidance confirms that individuals must be able to opt out of direct marketing, and businesses should clearly explain how personal data is used for marketing purposes. ICO
7. Cookies and Website Analytics
Our website uses cookies and similar technologies.
These may be used to:
- Keep the website functioning correctly
- Remember items in your shopping basket
- Maintain website security
- Remember certain preferences
- Understand website traffic and customer behaviour
- Measure the performance of marketing activity
Some cookies are strictly necessary for the website to function.
For non-essential cookies, such as certain analytics or advertising cookies, we will request consent where required.
ICO guidance states that users must be told what cookies do and why they are used, and that non-essential cookies generally require valid consent before they are placed. ICO
8. Sharing Your Information
We may share personal information with trusted service providers where necessary, including:
- Shopify
- Payment providers
- Delivery providers
- Website hosting and technology providers
- Email and marketing platforms
- Analytics providers
- Professional advisers such as accountants or legal advisers
- Regulatory or law enforcement bodies where legally required
We do not sell your personal information to advertisers.
9. International Data Transfers
Some service providers we use may process personal data outside the United Kingdom.
Where this happens, we take appropriate steps to ensure that personal information is protected in accordance with applicable data protection law.
10. How Long We Keep Your Information
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected.
This may include keeping order and transaction records for accounting, tax, legal and regulatory purposes.
Marketing information may be retained until you unsubscribe or ask us to stop using it for marketing purposes.
11. Your Rights
Depending on the circumstances, you may have rights in relation to your personal data, including the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Request deletion of certain information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Request transfer of your personal information in certain circumstances
To exercise any of these rights, contact us at:
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
13. Third-Party Links
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices or content of those third-party websites.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The latest version will always be published on this page.
15. Contact
If you have questions about this Privacy Policy or how we handle your personal data, please contact:
IDPL Customer Care
Email:
You also have the right to raise concerns with the UK Information Commissioner’s Office where applicable.