Shipping & Delivery Policy

Last updated: 12 October 2026

At IDPL, we take great care in preparing and delivering our premium products, ensuring they arrive in excellent condition.

1. Delivery Areas

IDPL currently provides delivery services to eligible addresses within London, United Kingdom.

Delivery availability is subject to your postcode and will be confirmed at checkout.

For deliveries outside our standard service area, please contact us at hello@idpl.uk before placing an order.

2. Delivery Timeframes

Our standard delivery timeframe is approximately 3 working days after order confirmation.

Working days exclude weekends and UK public holidays.

Delivery estimates may vary depending on product availability, seasonal imports and delivery arrangements.

Selected products may qualify for faster delivery within London, subject to availability and confirmation.

3. Delivery Charges

• Orders of £300 or more: Complimentary standard London delivery.

• Orders below £300: £30 delivery fee.

Delivery charges and available delivery options will be confirmed at checkout.

4. Fresh & Perishable Products

Our collection includes premium Japanese fruits, fresh Wagyu beef and other temperature-sensitive products.

We take appropriate care with packaging and handling to help preserve product freshness and quality during transportation.

Customers are advised to ensure someone is available to receive perishable deliveries and to follow any storage instructions provided.

5. Alcohol Deliveries

Alcoholic beverages are available only to customers aged 18 or over.

Valid photographic identification may be required upon delivery to verify the recipient's age.

Alcohol will not be handed over if age verification cannot be completed satisfactorily.

6. Delivery Delays

While we aim to meet our estimated delivery timeframes, delays may occasionally occur due to factors beyond our reasonable control, including weather, transport disruptions or supplier availability.

If a significant delay affects your order, we will contact you to discuss the available options in accordance with your statutory rights.

7. Damaged, Incorrect or Missing Items

If your order arrives damaged, contains incorrect items or is incomplete, please contact us as soon as reasonably possible at hello@idpl.uk.

Where possible, include your order number and photographs to help us investigate and resolve the issue promptly.

Your statutory consumer rights are not affected.

8. Contact Us

For delivery enquiries, special arrangements or assistance with an existing order, please contact:

IDPL Customer Service

Email: hello@idpl.uk

Website: https://idpl.uk